EDUCATIONAL GUIDES

Effective Date:

FAQ FOR NEW USERS

Beginning your journey on a new platform can present challenges. This comprehensive guide addresses the most common questions new users encounter regarding account creation, platform features, and online safety protocols.

The following sections provide detailed information about profile creation, our credit system, security measures, and fraud prevention. We have organized this content to facilitate quick familiarization with our platform's functionality and safety features.

Should you require additional assistance beyond the scope of this guide, our support team remains available at

Important Notice: We strongly recommend reviewing our safety guidelines, particularly if you are new to online dating platforms. Your security and positive experience constitute our highest priorities.

How do I register on the platform?

To register on our platform, navigate to the main page, locate the registration form, and follow the provided instructions.

Registration requirements include:

• Minimum age of 18 years
• Gender specification
• Provision of name and date of birth
• Acceptance of Terms of Service, Privacy Policy, and Refund Policy
• Valid email address
• Creation of a secure password
• Completion of onboarding process

What types of users exist on the platform?

Our platform accommodates two distinct user categories: Standard Users and Top Users.

• Standard Users must meet basic registration requirements through a streamlined process. These users may also register using Google credentials. Standard Users primarily engage in content consumption and are required to purchase credits for certain platform features.
• Top Users must comply with extensive requirements and verification procedures but may access platform features without charge.

How do I achieve Top User status?

To attain Top User status, you must submit a comprehensive application form. Due to our thorough review process, application processing may require considerable time. We appreciate your patience during this evaluation period.

What requirements apply to Top Users?

Top User status requires adherence to specific criteria, including identity verification, profile completeness, platform activity requirements, communication standards, and content quality guidelines. The complete requirements are detailed in our application form. Failure to maintain these standards may result in status revocation.

What motivates user engagement on the platform?

Users join our platform with diverse objectives. While some seek meaningful relationships, others pursue social interaction, online recognition, or friendship. We acknowledge that not all users share identical goals regarding romantic connections; many value online companionship or alternative forms of digital interaction. Consequently, we cannot guarantee uniform outcomes for all users.

How can I verify profile information accuracy?

We require Top Users to provide accurate and truthful information in their profiles and communications. Our identity verification process includes basic confirmation of name, age, and appearance. Nevertheless, we recommend maintaining appropriate caution when interacting with other users.

What communication tools are available?

Our platform offers the following communication features:

Mail System – An electronic messaging service enabling correspondence between platform users, functioning similarly to standard email systems.

Chat Function – An instant messaging tool for real-time communication, comparable to conventional SMS services.

What features does the platform offer?

Search Function – The primary discovery page facilitating user connections. We strongly recommend utilizing the "Advanced Search" option for optimal results.

Does the platform operate on a subscription model?

• Currently, the platform utilizes a credit-based system rather than traditional subscriptions. Credits function as internal units for accessing specific platform features, not as virtual currency.
• Users purchase credit packages to access various features. Credits remain in your account balance until utilized.
• Detailed information regarding platform usage is available in our Terms of Service.

Which features require payment for Standard Users?

The following features require credit expenditure:

• Mail exchange
• Chat messaging
• Sticker responses
• Photo viewing in chat and mail attachments

Upon registration, the platform provides guidance regarding credit costs for each feature.

Are promotional or bonus credits available?

New users receive 20 complimentary credits upon registration to explore basic platform features and understand the credit system. These bonus credits are non-refundable as stated in our Refund Policy. Credit balance replenishment is available through the credits page. The platform may provide additional credits through promotional packages, bonuses, or gratitude credits under specific circumstances.

Is automatic credit replenishment available?

For user convenience, we offer automatic balance replenishment. Payment methods and auto-renewal options are configurable through the credits page.

Getting Started on the Platform

Welcome to our community. We understand that beginning or returning to online interaction can feel overwhelming. This guide will facilitate your integration into our platform.

To establish yourself successfully, consider these recommendations:

1. Maintain authenticity. Present your genuine self and communicate your goals and aspirations openly.
2. Complete your profile thoroughly. Incomplete profiles may deter potential connections. Include quality photographs showcasing your appearance, compose an engaging biography, and list your interests to establish common ground.
3. Explore the platform. Once your profile is complete, browse the platform to discover compatible individuals and engage in meaningful conversations. Utilize search functions and browse the newsfeed to establish valuable connections.
4. Proceed at your own pace. There is no urgency. Take time to enjoy the experience.

Online Fraud Prevention and Personal Security

Online fraud has become increasingly sophisticated in recent years. This guide provides essential information about various fraud schemes you may encounter online, serving as your comprehensive resource for safe digital navigation.

Fraud typically involves theft of financial resources or personal information. Fraudsters employ sophisticated tactics to establish credibility and legitimacy, often promising benefits while portraying financial transactions as secure.

Protection against fraud requires strict adherence to internet safety protocols and maintaining vigilance when interacting with unfamiliar individuals online.

Common fraud patterns typically follow this sequence:

• Initial contact involves emotionally compelling narratives designed to prompt immediate action.
• Fraudsters establish rapport by sharing information that creates false empathy and understanding.
• When initial approaches are declined, fraudsters persist aggressively, leveraging established emotional connections.
• Eventually, fraudsters present urgent scenarios requiring immediate action, such as fabricated emergencies or limited-time opportunities.

Please note that fraud tactics vary considerably, with criminals continuously developing new deception methods, though underlying patterns remain consistent.

Common fraud schemes include:

• Competition fraud
• Charity fraud
• Romance fraud
• Advance-fee fraud
• False opportunity fraud
• Various hybrid schemes incorporating elements of the above

Fraudsters utilize multiple channels including phishing emails, unsolicited messages, fraudulent customer support calls, and social media communications.

To enhance your security on any platform involving interaction with strangers, observe these essential guidelines:

1. Terminate Communication: Immediately cease all interaction with suspected fraudsters. Do not disclose personal, financial, or sensitive information.
2. Report Suspicious Profiles: Utilize platform reporting features to alert administrators about fraudulent activity.
3. Secure Personal Information: If you have shared sensitive data, immediately change passwords, enable two-factor authentication, and monitor accounts for unauthorized activity.
4. Scrutinize Financial Requests: Exercise extreme caution regarding any monetary requests or financial assistance appeals from online contacts, particularly those you have not met in person.
5. Maintain Privacy: Configure privacy settings to minimize personal information visibility. Exercise discretion when sharing personal details.
6. Conduct Due Diligence: Research individuals by verifying names, photographs, and provided information for inconsistencies or suspicious elements.

We prioritize the security of all platform communications. Our Customer Support and Trust & Safety teams maintain 24/7 availability to address fraud-related concerns.

Please report suspicious or fraudulent profiles to or utilize the "Abuse Report" feature.

To facilitate efficient investigation, please provide comprehensive information including username or ID, screenshots demonstrating suspicious behavior, and any other relevant details.

Disclaimer

This guide provides informational content only and does not constitute legal or professional advice. It represents our contribution to enhanced internet safety.

Account Security Management

Account Creation Process

Platform registration is available to individuals aged 18 years or the applicable age of majority in their jurisdiction.

Registration requires provision of a valid email address and password creation, along with name, gender, and age information.

We recommend creating strong passwords containing:

• Minimum of 8 characters
• At least one lowercase letter
• At least one uppercase letter
• At least one numeric character

Account Management Best Practices

To maintain account security, observe the following protocols:

• Maintain confidentiality of login credentials
• Accept responsibility for all account activity
• Log out after each session
• Report security breaches immediately
• Exercise caution when using public computers
• Prohibit account sharing

Please note that we cannot assume liability for losses resulting from compromised account security.

Account Deactivation and Deletion

To deactivate your account, access profile settings and select the appropriate option. Deactivation renders your account inactive without permanent deletion, ceasing email notifications and removing profile visibility.

In accordance with our Terms of Service, the platform reserves the right to deactivate accounts and delete associated data. Additionally, accounts may face temporary or permanent suspension for violations.

For permanent account deletion, contact . Our customer service team will assist you promptly. Account deletion or suspension remains at our team's sole discretion.

Payment Security Protocols

Your payment security is paramount. We partner with PCI DSS-certified third-party payment processors, meeting stringent industry standards for financial transaction security.

Security Implementation:

We do not directly process payments or store complete financial information. We retain only partial credit card identifiers for customer service purposes.

Security verification may require submission of identification and payment card documentation. All data undergoes encryption, with access restricted to authorized billing specialists for payment support purposes only. This process verifies identity and protects personal information.

For comprehensive information regarding data handling, please review our Privacy Policy.

Unusual payment activity may trigger temporary account suspension as a security measure, requiring verification before account restoration.

Account restoration requires three steps:

1. Check email or SMS for an "Account on Hold" notification from support
2. Log in using standard credentials
3. Complete the verification form and submit required documentation

Following these instructions ensures prompt account restoration.

Using payment cards belonging to third parties is strictly prohibited.

Never share financial information including credit card details or passwords through public channels.

Addressing Trust Violations

Trust violations can cause significant emotional distress.

On platforms facilitating connections between strangers, trust breaches mirror those in physical interactions. Examples include misrepresentation of relationship status or employment, sudden communication cessation without explanation, emotional manipulation for financial gain (a common fraud indicator requiring vigilance), and inconsistent behavior undermining relationship sincerity.

We understand the impact of trust violations and offer the following recovery recommendations:

• Block the offending user to prevent further contact.
• Report Community Guidelines violations via or the "Abuse Report" feature.
• Maintain vigilance regarding suspicious behavior and establish clear boundaries.
• Remember that others' inappropriate behavior is not your responsibility.
• Remain optimistic—many genuine individuals with positive intentions participate on our platform.

We provide continuous support throughout your platform experience.

Reporting Community Guidelines Violations

Maintaining a safe and respectful online environment requires collective adherence to established guidelines and mutual respect.

We encourage community members to utilize our reporting tools for content violating Community Guidelines.

Reporting Procedures

Reporting mechanisms are accessible throughout the platform, including chat, email, and profile interfaces.

Chat/Profile Reporting:

Select the "More" button beneath the chat window and choose "Report Abuse." Provide detailed description of the violation.

Email Reporting:

Select the "More" button in the upper right corner and choose "Report Abuse." Specify the nature of the violation.

Blocking Functionality

You may block users exhibiting inappropriate behavior. Blocked users' content and profiles become invisible to you. Users can be unblocked later using their ID. Users do not receive blocking notifications.

Alternatively, report issues directly to .

Report Processing and Outcomes

Abuse reports serve as critical feedback channels for identifying Terms of Service and Community Guidelines violations.

We respond promptly to reported misconduct. Reports initially reach our Support Team for assessment and feedback. Complex cases requiring investigation are escalated to our Dispute Resolution Team.

Reporter identity remains confidential during our communication with reported users. We address violations directly with the offending party.

Confirmed violations may result in:

• Deleting upsetting content
• Giving users a warning about their behaviour
• Suspending users accounts for a short amount of time
• Permanent platform removal

Reporting content does not guarantee removal or specific action, as each case requires individual assessment.

Platform Tools and Features

The following tools and features enhance your platform experience:

People Discovery

This feature suggests potential connections based on compatibility algorithms. Access this feature via the header on desktop or the lower right corner on mobile devices.

Available interactions include "Like" functionality, which notifies Top Users of your interest and may prompt reciprocal engagement. This can initiate meaningful conversations. Alternatively, you may skip suggested profiles.

A desktop version of the page also lets you:

• Direct mail sending
• Wink functionality
• Follow options

Following System

Follow interesting users via the "Follow" button located at:

• Top User profile pages
• Actions in profile pages

Followed users appear in "Your Statistics" section for easy access and online status monitoring.

Wink Feature

This complimentary feature initiates communication through a friendly gesture. Access via the "Wink" button in chat interfaces or the People page, sending an animated sticker to the recipient.

Private Photo Access

Photos marked as private in Top User profiles remain hidden until chat communication begins. Private photos become visible after the Top User responds to your initial message.

Profile Modification

Edit profile information via Profile → Your Profile → "Edit Profile" button, located adjacent to your name, age, and ID above the "BIO" section.

Settings Management

Access Profile → Settings to modify email and password credentials. Regular password updates enhance security. If you suspect email compromise, change to an alternative address (requires re-authentication).

Profile Settings includes sound preferences and notification management options.

The Notifications section enables temporary or permanent notification suspension across all channels: email, push notifications, and other alert types.